UCaaS + CCaaS MetriRank 2026
September 30, 2026
The AI Consumer Experience Index: 2Q 2026
Summary
Authors: Layne Haaksma, Senior Research Analyst
Are companies truly meeting consumer expectations—or just checking boxes? The CX Consumer Index dives deep into how consumers feel about the experiences they receive today, revealing gaps, surprises, and opportunities for companies to redefine what excellent customer experience will look like tomorrow.
Table of Contents
- About Metrigy
- Purpose & Methodology
- The AI CX Index
- General Customer Service
- AI vs Human Agents
- Industries in CX
- CX Tolerance & Breaking Points
- Proactive Outreach
- Demographics
- More Information
Author(s)
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