The Connected Clinic 2026: Unifying Care, Operations, and Patient Communication

Author: Beth Schultz, VP of Research and Principal Analyst

Not available for licensing.

As a practice owner, your goals are clear: achieve better healthcare outcomes, grow your practice, and ensure your patients have a positive experience—all while meeting strict privacy and regulatory requirements. Providing excellent care means always being available to support your patients, no matter when or why they reach out, including the top 10 reasons why patients reach out, as listed below. If your practice isn't handling patient communications efficiently, things can quickly go wrong, leading to broken patient-provider relationships, damage to your reputation, loss of revenue, and staff burnout. Fortunately, customer experience (CX) technology, including artificial intelligence (AI), can help address these challenges. Based on Metrigy’s CX research, this ebook shares insights on how healthcare organizations are advancing patient engagement, with practical examples from healthcare clinics, family practices, and outpatient services.

Table of Contents

• Transforming the Patient Experience
• Head to the Cloud to Reduce Technical Pain Points, Gain Agility
• Unifying the Care Journey
• Solving the Staffing Crisis with AI
• Achieving Operational Efficiency & Workflow Automation
• Bridging the Patient Communication Gap with Omnichannel
• Reducing No-Shows and Revenue Leakage via Proactive Outreach
• Ensuring Security and Compliance in a Digital-First World
• Recommendations for 2026 and Beyond
• About Metrigy | About GoTo