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CX Assurance for AI-Powered Contact Centers
April 16, 2026
Unified Communications as a Service: Total Cost of Ownership
Summary
Authors: Irwin Lazar, President & Principal Analyst
Executive Summary:
Metrigy's UCaaS TCO study provides real-world insight into the operating costs of unified communications-as-a-service (UCaaS) solutions from leading providers. Specific topics include:
- Licensing and operational costs for UCaaS solutionsStaffing requirements and costs
- Impact of third-party administrative and performance management platform adoption
- In addition, this study gathered high-level data on views toward generative AI assistants for collaboration
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