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Claude Cowork Goes GA, with Support from Zoom
April 10, 2026
Why UCaaS Isn’t Always the Right Answer
Summary
Author: Irwin Lazar, President and Principal Analyst
Table of Contents
- Executive Summary
- UC Architecture: Cloud Is Not the Only Option
- Where On-prem Still Makes Sense
- Cloud at Your Own Pace
- Flexible Deployment Options
- Simple Migration to the Cloud
- Customization and Business Process Optimization
- Reliability
- Security
- Scale
- Contact Center Capabilities
- Conclusions and Recommendations
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