Buying Strategies for Communications Services
October 5, 2026
Workplace Collaboration MetriCast Study: 2026
Workplace Collaboration
MetriCast Study
MetriCast
Enterprise Session Border Controllers (eSBC)
PBX
Phones and Headsets
SIP Trunking & PSTN
Unified Communications
Unified Communications as a Service (UCaaS)
Video Conferencing
Summary
Author: Diane Myers, Principal Analyst
Based on a large global study with global decision makers, Metrigy analyzes buy-side purchasing plans for the upcoming year. We look at technologies in use, vendors, spending, ratings of vendors, and relative success using them. We also examine businesses that are changing, or planning/evaluating whether to change, a vendor, what's driving them to leave, and which new providers they are considering. Product/service areas include:
- UCaaS
- Premises-based PBX/UC platforms
- Video room systems
- Audio and video endpoints, including phones
- Headsets
- Enterprise SBCs
- SIP trunking
Table of Contents
- About Us
- Study Overview
- Technology Snapshot
- Phone Systems
- SIP Trunking
- Video Conferencing Equipment
- Personal Endpoints
- Enterprise SBCs
Author(s)
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