team collaboration Tag

August 17, 2021 – Avaya and Microsoft have announced integration of Avaya OneCloud CPaaS with Microsoft Azure Communication Services (ACS). The partnership lets Avaya offer Communications Platform-as-a-Service (CPaaS) capabilities that leverage real-time communications (voice, messaging, video) provided by Microsoft ACS. Avaya also announced expanded integration...

AWS announced that it has acquired Wickr, a team collaboration service offering end-to-end encryption for highly secure communications. Wickr’s service provides text-based messaging, as well as voice and video calling for 1:1 and group conversations. It also offers optional on-premises deployments and file sharing. AWS...

Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools. Slack has redefined the workspace since its launch in 2013, both for its customers and customers of competing enterprise messaging and collaboration...

Like many industry watchers, I expected to see IT budgets plummet from the financial effects of the COVID-19 pandemic. Though there are changes to IT spending, they aren’t as bleak as they could be — driven in large part by the need to equip home...

As a research analyst, I have the incredible opportunity to speak with IT and Customer Experience (CX) leaders regularly to identify trends, best practices, and success metrics. One of the promising trends to improve CX is the integration of Unified Communications (UC) with contact center platforms....

By shifting group conversations out of email and instant messaging into persistent chat, team collaboration applications offer measurable benefits including shortened project cycles, faster customer response, and reduced need for time-consuming meetings. ...

Team collaboration apps like Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack, and Workplace offer new opportunities to improve workflows, increase revenue, and save money. But successfully implementing these apps requires a careful approach that ensure security, compliance and governance, appropriate training, and integration of...

Without an effective strategy, enterprises aren’t getting the full benefits out of their team collaboration solution. Team collaboration apps are now the centerpiece of many modern unified communications and collaboration strategies. More than half of the 635 organizations that Nemertes benchmarked in 2019 had deployed team...