Top 7 UCaaS Features to Enhance Productivity

Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration.

There is no question that unified communications as a service now dominates the workplace collaboration landscape.

Consider: Almost 59% of companies surveyed in Metrigy’s “Workplace Collaboration MetriCast: 2025″global research study of 797 organizations labeled unified communications as a service (UCaaS) as their primary platform for calling, meetings and messaging. Of those using on-premises UC applications, 33% also used UCaaS or planned to do so by the end of 2025.

UCaaS adoption drivers have shifted. Reduced operating costs is still a primary consideration, but access to improved collaboration features, especially those driven by AI, is the primary reason why companies adopt UCaaS.

To that end, here are seven key UCaaS features, in no particular order, which will help boost productivity and employee efficiency within your organization.

1. AI virtual assistants

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Author(s)

Irwin Lazar

President and Principal Analyst