Upcoming Webinar – Contextual AI: The Next Wave of AI that’s Vital to Successful CX

The next generation of AI platforms won’t compete on model size or speed. They will compete on how much context they can assemble, understand, and act upon in real time. That’s why it’s important to position your CX strategy to gather, maintain, enrich, share, and govern context–and then apply context to every AI decision. Today, only 35.4% of companies say their AI platforms maintain full context across workflows and interactions, yet 95.7% say this contextual awareness is critical or important to AI’s effectiveness, according to Metrigy’s research. This series covers the following:

• What forms of context should you prioritize?
• What is contextual AI, and why is it so important?
• What does your organization risk by not prioritizing contextual AI now?
• Does a platform-based approach make the most sense to achieve contextual AI?
• Why is contextual AI vital for personal AI agents?

Contextual AI: The Next Wave of AI that’s Vital to Successful CX

Presented by: Andy Watson, Director of Product Marketing for CX Solutions, RingCentral; Robin Gareiss, CEO and Principal Analyst, Metrigy

Date and Time: December 3, 2026, 12:00 PM EDT

Register to Attend

Author(s)

Robin Gareiss