Metrigy’s Customer Experience MetriCast 20223 study gathered data from 1,700 end-user organizations to provide insight into purchasing plans and vendor supporting client experience. In this webinar we’ll share a snapshot of market forecasts, vendors, spending, what technologies correlate with CX success.
Topics include:
- Contact center platforms
- CRM
- CPaaS
- Workforce optimation
- Conversational AI
- Contact center management
- Voice of the customer
- Self-service knowledge base
- Marketing automation
- Agent assist
Customer Experience Market Outlook and Vendor Trends in 2023
Presented by: Diane Myers, Principal Analyst, Metrigy
Date: April 18, 2023
Time: 11:00 am ET
