Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success? During this webinar, based on Metrigy’s Customer Experience Transformation 2022 research study, we will discuss:
- How do Intelligent Virtual Assistants (IVAs) help agents resolve customer issues?
- Which KPIs are crucial to measure, and what are reasonable goals?
- Which Workforce Optimization applications are driving the. most success?
- What technologies and endpoints are crucial for success when working from home?
Customer Experience Transformation Ep.1: Enabling Technologies for Agents
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: April 26, 2022
Time: 11:00 am ET
