Webinar Replay – Communications Choices for EX and CX Optimization
Employees and customers both have more power than ever before. With hybrid workplaces as the new norm, the best employees can work or look for work anywhere in the world. Customers also have the same global choice when it comes to who they do business with.
So how do you create a leading employee and customer experience? Join Metrigy Research CEO and Principal Analyst Robin Gareiss, 8×8’s SVP of Product Management Hunter Middleton, and 8×8’s Global VP of Product Marketing Meghan Keough as they discuss:
- What they’re hearing from organizations on revised, long-term EX and CX strategies
- How the lines between employee experience and customer experience are blurring
- Why more organizations are selecting an integrated UC and CC solution
- Plus, see Metrigy’s latest research around revenue, customer ratings and cost savings associated with an integrated UC and CC approach.
Communications Choices for EX and CX Optimization
Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Meghan Keough, Global Vice President of Product & Solutions Marketing, 8×8
Hunter Middleton, SVP, Product Management & Operations, 8×8
Date: June 17, 2021
Time: 12:00 pm ET