Webinar Replay – Modernizing Your Customer Self-Service Knowledge Base

Webinar Replay – Modernizing Your Customer Self-Service Knowledge Base

Self-service technologies are one of the top CX transformational activities underway. Organizations must modernize and regularly update their self-service knowledge bases to deliver a sold customer experience. During this webinar, you’ll learn:

  • Who are the key knowledge base providers?
  • What are the best practices in modernizing a knowledge base?
  • How does AI play a role?
  • How are knowledge bases helping both customers and employees?

Modernizing Your Customer Self-Service Knowledge Base

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: August 3, 2021

Time: 11:00 am ET

Share this post