Webinar Replay – Modernizing Your Customer Self-Service Knowledge Base

Self-service technologies are one of the top CX transformational activities underway. Organizations must modernize and regularly update their self-service knowledge bases to deliver a sold customer experience. During this webinar, you’ll learn:

• Who are the key knowledge base providers?
• What are the best practices in modernizing a knowledge base?
• How does AI play a role?
• How are knowledge bases helping both customers and employees?

Modernizing Your Customer Self-Service Knowledge Base

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Air Date: August 3, 2021
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Author(s)

Robin Gareiss