Webinar Series – WC Expert Insights Series 1 – Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know?

Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact center platforms and PSTN access strategies. In this webinar we’ll share Metrigy’s latest research on successful approaches for evaluating use cases and implementing integration. Topics include:

• Use cases for Teams for inbound call management
• Required analytics and management capabilities
• Options for Teams-Contact Center platform integration
• The emergence of the Unified integration model and Teams Phone Extensibility
• How to unify PSTN access
• How to build the right organization for Teams and contact center management

Webinar – WC Expert Insights Series 1 – Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know?

Presented by: Irwin Lazar, President and Principal Analyst, Metrigy
Gidi Adlersberg, Voca CIC Business Line Manager, AudioCodes

On-Demand

Author(s)

Irwin Lazar

President and Principal Analyst