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Artificial Intelligence

All – Artificial Intelligence Agentic AI AI Business Use Cases AI Consumer Adoption, Usage, and Views AI Ethics Assurance, Governance, Security, and Compliance Conversation Analytics Conversational AI Customer Data and Privacy Protection Data Stores Digital Twinning / Virtual Assistants Generative AI LLMs NLP/NLU Organizational Strategy Transcription / Translation Workflow Automation

Customer Experience

All – Customer Experience AI Agent Assist / Copilots AI Development Studios AI Self-Service Agents Communications Plaform as a Service (CPaaS) / APIs Consumer CX Views / Index Contact Center as a Service (CCaaS) Contact Center Platforms CRM / CDP Customer Advocacy / Loyalty / Value CX Analytics CX Assurance CX Training CX Vision & Leadership Interaction Analytics Interaction Channels Knowledge Management KPIs Marketing Technology Orchestration Proactive Outreach ROI Models Security and Compliance (CX) Voice of the Customer Workforce Engagement Management (WEM) Workforce Optimization

Workplace Collaboration

All – Workplace Collaboration 911 and Emergency Response Administration and Performance Management AI Copilots and Virtual Assistants Connected Workspace Employee Experience Enterprise Session Border Controllers (eSBC) Hybrid Work Microsoft Teams PBX Phones and Headsets Security and Compliance SIP Trunking & PSTN Team Collaboration Unified Communications Unified Communications as a Service (UCaaS) Video Conferencing Workspace Management

Content type

Blog Business Value Analysis E-Book Infographic MetriCast Forecast & Market Shares MetriCast Market Analysis MetriCast Study MetriNote MetriRank Report MetriSight Video MetriStar Award Report Newsletter Press Releases Research Report Research Study Summary Report Webinars

Industries

Financial Services Healthcare Other Retail

Authors

Beth Schultz Diane Myers Ellyn Waleski Irwin Lazar Layne Haaksma Matt Craig Robin Gareiss

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Complimentary Content MetriCast Research Advisory Service (RAS)

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Press Release – Twilio Retains Top Ranking in Metrigy’s 2026 CPaaS MetriRank Report

Press Releases

Customer Experience

Press Release – Twilio Retains Top Ranking in Metrigy’s 2026 CPaaS MetriRank Report

October 22, 2026

MetriRank Report

Customer Experience

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MetriNote – Mitel and Zoom Team Up
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MetriNote – Mitel Launches AI-Powered Workflow Automation Platform
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MetriNote – Mitel Launches Multi-Meeting Capabilities
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MetriNote – Mitel Launches Subscription Options for MiVoice Platforms
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MetriNote – Mitel Set to Acquire Unify from Atos
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MetriNote – Mural Launches Microsoft 365 Copilot Integration
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MetriNote – Mutare Brings Voice Security to Talkdesk
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MetriNote – Neat Adds Google Meet Native Support
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MetriNote – Neat Delivers All-in-One Small Room Touchscreen System
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MetriNote – Neat Expands its Lineup with Neat Board Pro
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MetriNote – NETSCOUT Adds Performance Visibility at the Edge
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MetriNote – NetSpeek Aims to Streamline AV Management
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MetriNote – Nextiva Introduces NextivaONE to Converge Communications
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MetriNote – Nexus 2026: NiCE Cognigy Advances Agentic CX with New Capabilities
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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of artificial intelligence, customer experience, and workplace collaboration—along with several related technologies, including knowledge management, security, and workforce engagement management. Metrigy conducts research with business leaders, consumers, and technology vendors. Our analysts deliver strategic guidance and informative content, backed by primary research metrics, indexes, and analysis, for technology providers and enterprise organizations.

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Search result (1630)

Press Release – Twilio Retains Top Ranking in Metrigy’s 2026 CPaaS MetriRank Report

CPaaS MetriRank 2026

Zoom Adds a Unified Context Layer, MCP Access, and New AI Controls

Workforce Engagement Management: 2026-27

Winning the Direct Buyer, Small to Large

Meta Previews Open Standard for Personal Agents to Work With Businesses

AI Sentiment Index: 3Q 2026 Summary Report

Southlight Services Brings Google Voice Carrier Link to SMBs

Cisco Revamps Webex, Adds Hardware, Integrations, and an AI Harness

The AI Consumer Experience Index 3Q 2026 – In-Depth Report

The AI Consumer Experience 3Q 2026 – Summary Report

Why Hybrid Systems Work for Connecting CX Agents to Knowledge

Become a Client

MetriNote – Mitel and Zoom Team Up

MetriNote – Mitel Introduces New DECT Handsets

MetriNote – Mitel Introduces New SMB Solution

MetriNote – Mitel Launches AI-Powered Workflow Automation Platform

MetriNote – Mitel Launches Multi-Meeting Capabilities

MetriNote – Mitel Launches Subscription Options for MiVoice Platforms

MetriNote – Mitel Set to Acquire Unify from Atos

MetriNote – Mural Launches Microsoft 365 Copilot Integration

MetriNote – Mutare Brings Voice Security to Talkdesk

MetriNote – Neat Adds Google Meet Native Support

MetriNote – Neat Delivers All-in-One Small Room Touchscreen System

MetriNote – Neat Expands its Lineup with Neat Board Pro

MetriNote – NETSCOUT Adds Performance Visibility at the Edge

MetriNote – NetSpeek Aims to Streamline AV Management

MetriNote – Nextiva Introduces NextivaONE to Converge Communications

MetriNote – Nexus 2026: NiCE Cognigy Advances Agentic CX with New Capabilities

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