Converging UC and End-User Computing: Key Challenges for IT

Optimizing the end-user computing environment means overcoming the hassles that can plague the delivery of UC-based voice and video.

Ever since the advent of the softphone and desktop video applications, IT leaders have wrestled to intertwine unified communications with end-user computing. In the days when voice and video conferencing typically ran on dedicated hardware and networks, engineers could easily provision appropriate resiliency and performance. Now, voice and video are simply applications on the network, though they continue to have their own unique requirements that require careful consideration to ensure success.

End-user computing (EUC) includes the devices and networks that individuals use to run their apps. Today, these environments vary greatly, but usually at a minimum include desktop and mobile devices, along with remote access technologies such as virtual private networks. EUC may also include OSes and virtualization, as well as management and analytics.

Key challenges converging UC and end-user computing

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Author(s)

Irwin Lazar

President and Principal Analyst