Metrigy Forecast & Market Shares – CPaaS
September 23, 2026
Metrigy Forecast & Market Shares – CCaaS
Customer Experience
MetriCast Forecast & Market Shares
MetriCast
Contact Center as a Service (CCaaS)
Summary
Contact Center-as-a-Service (CCaaS): Customer interaction software-as-a-service (ACD, IVR, predictive dialer, artificial intelligence, channel integration, etc.) provided over a cloud-based platfrom. CCaaS platforms are multi-tenant and are developed by service providers to run in the cloud using microservice technologies.
What We Count
In this service, we report vendor and provider revenue in US$ recognized during the calendar year and quarters.
Regions
- Worldwide: all areas of the world
- North America: U.S. and Canada
- EMEA: Europe, the Middle East, and Africa
- Asia-Pacific: Asia and the Pacific, including Japan and Australia
- CALA: Caribbean and Latin America, including Mexico
Author(s)
MetriCast Subscribtion Exclusive
Log in to access the full app, or contact us to become a client and unlock subscriber-only research.
