Press Release – AI Moves Into the Mainstream of Workplace Collaboration as Agentic AI Arrives Fast, Metrigy Research Study Finds

Metrigy’s global Workplace Collaboration and Employee Experience 2027 study of 403 organizations finds AI moving from pilot to practice, and the office growing, not shrinking.

November 3, 2026 – Research and advisory firm Metrigy released its Workplace Collaboration and Employee Experience 2027 research study, finding that AI is moving from pilot to practice across collaboration apps, phone systems, and meetings. Based on research with 403 organizations globally, the study finds that 40.8% already use AI assistants or copilots within their collaboration apps, and employee access to these assistants is expected to climb from 56.5% today to 73.0% by the end of 2027.

Agentic AI is following close behind. More than one-third of organizations (35.1%) already allow autonomous AI agents, and another 34.8% are evaluating them. Organizations seeing the greatest results from their collaboration investments are further ahead on nearly every AI measure, and they are twice as likely as their peers to allow autonomous agents.

AI is not the only shift underway. Despite years of debate over remote and hybrid work, the office is growing: 41.0% of organizations expect their office space to increase in 2027, compared to just 7.8% expecting a decrease. Investment is flowing into meeting rooms, with video, touch screens, and reservation software all set to expand by the end of 2027.

“AI is moving into the mainstream, and delivering measurable business value,” said Irwin Lazar, president and principal analyst at Metrigy and lead author of the study. “Organizations with the highest return on their workplace collaboration investments are deploying AI at a higher rate than others. IT and business leaders should ensure that they are positioned to leverage AI to improve collaboration and automate repeatable workflows.”

Workplace Collaboration and Employee Experience 2027 Highlights

Additional findings from the study include: 

• AI receptionists are taking off – 34.6% of organizations use AI receptionists today, and another 22.3% plan to by the end of 2027—most often to handle after-hours inquiries and scheduling.
• Meeting rooms are getting smarter – Video-enabled meeting rooms will rise from 57.5% to 66.7% by the end of 2027, even as roughly two-thirds of office space remains devoted to individual work.

Despite the momentum, gaps remain. Nearly 42% of organizations lack AI for proactive management of their collaboration environment, and a similar share lack analytics—leaving room for improvement as AI spreads across the workplace. 

Metrigy’s Workplace Collaboration and Employee Experience 2027 study examines how organizations are adopting AI, evolving the office, and investing in meetings, video, and calling technologies, and compares the practices of the most successful organizations with those of their peers. 

The full report, including detailed findings, success-group analysis, and recommendations for technology and business leaders, is available for download to Metrigy clients or for individual purchase. 

If you are interested in Metrigy’s Workplace Collaboration and Employee Experience 2027 study, please reach out to [email protected]. 

Media Contact:

Elly Hertz

Sr. Director of Content Marketing and Design, Metrigy

[email protected]

Phone: 877-638-7449 · Cell: 815-735-7059

Author(s)

Ellyn Waleski