Press Release – Communications Platform-as-a-Service Market up 4.2% Year-over-Year in 2025

March 27, 2026

Metrigy has published its CPaaS 2025 & 4Q25 market shares and updated forecasts; Twilio maintains lead

March 27, 2026 – Metrigy has published its Customer Experience MetriCast Market Share, 2025 and 4Q2025 market shares and updated forecasts. In addition to CPaaS, the categories include contact center as a service (CCaaS), customer relationship management (CRM), and contact center platforms. Highlights include:

The CPaaS market grew 4.2% in 2025, to $14.9 billion in global revenue. North America is the largest CPaaS market, but in 2025 EMEA was the growth engine.
Twilio is the CPaaS market leader holding 25.4% global revenue market share in 2025, with 12.2% revenue growth. Other leading vendors include Infobip, Sinch, Alibaba, and Vonage. Bandwidth had the largest year-over-year revenue growth, at 12.7% in 2025.

“Messaging continues to be the number one communication service for CPaaS, followed by voice. The CPaaS market will continue to have steady single-digit revenue growth over the next five years,with a 2.7% CAGR from 2025-2030,” says Diane Myers, Metrigy senior research director and principal analyst.

The MetriCast market shares and updated forecasts is a core part of Metrigy’s MetriCast Service, which also includes detailed end-user adoption studies, MetriRank vendor ratings across select categories, and the annual MetriStar Awards for vendors earning top customer sentiment ratings and whose customers achieve top business success. For more information and to purchase this report, visit https://metrigy.com/product/cpaas-quarterly-market-share-forecast-report-2025-4q25/.

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