Salesforce Announces AIforce, Claudeforce

Author: Robin Gareiss, CEO and Principal Analyst

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At its annual Dreamforce conference on September 15, 2026, Salesforce announced AIforce, emphasizing its “headless CRM” concept for how companies will integrate their AI and CRM platforms moving forward. AIforce was one of many announcements at the show; a good summary is here. AIforce connects to any AI interface to share all Salesforce’s key value: data, workflows, business logic, semantics, permissions, security, and governance. This helps companies use this information for all their AI activities—giving the tools more context to foster better decision-making and customer relationships. The company specifically launched Claudeforce, to package intelligence from Salesforce into a prebuilt MCP server within Claude, and Slackforce to enable Slack to serve as the front-end for human and agentic interactions. Of interest is its ability to use nearly 40 sales skills, including pipeline and deal reviews.