MetriSight Ep.92 – Driving Growth in the Age of AI with Praval Singh of Zoho
April 14, 2026
5 UC and Collaboration Trends Reshaping the Market in 2026
The UC trends driving strategic priorities in 2026 include agentic AI, connected workspaces and security advancements to boost productivity and innovation.
If 2024 was the year generative AI arrived, then 2025 was the year of the AI agent. Almost every vendor in the unified communications and collaboration (UCC) space released an AI-powered agent, beginning the march toward agentic AI to give agents the ability to maintain context and take action on their own (within guardrails).
Here are the five trends that will shape the communications and collaboration landscape in 2026.
1. Agentic AI goes mainstream
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