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CISOs and UC Teams: Join Forces Against Vishing Attacks
AI-driven vishing against communications platforms gives attackers access to a variety of enterprise resources. CISOs should proactively work with UC teams to enhance security.
Vishing, in which an attacker uses voice calls to gain access to company or personal information, is on the rise. Vishing attacks grew by a whopping 442% in 2024 alone, according to CrowdStrike. They are also growing more sophisticated as AI enables voice deepfakes to impersonate customers and employees and engage in social engineering attacks.
Protecting against vishing attacks is increasingly top of mind for those responsible for enterprise communications platforms, according to Metrigy’s “Workplace Collaboration Security and Compliance: 2027” global study of 403 organizations. Nearly 60% of respondents said they are adopting additional customer identity verification approaches to protect against vishing, and more than half are implementing security platforms specifically for that purpose.
What is vishing?
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