Browse - Metrigy

view all results (0)

Can’t find what you’re looking for?

Ask our

AI assistant

Browse
Research
Services
About
Contact

Browse
Research
Services
About
Contact

view all results (0)

Can't find what you're looking for?

Topic

Artificial Intelligence

All – Artificial Intelligence Agentic AI AI Business Use Cases AI Consumer Adoption, Usage, and Views AI Ethics Assurance, Governance, Security, and Compliance Conversation Analytics Conversational AI Customer Data and Privacy Protection Data Stores Digital Twinning / Virtual Assistants Generative AI LLMs NLP/NLU Organizational Strategy Transcription / Translation Workflow Automation

Customer Experience

All – Customer Experience AI Agent Assist / Copilots AI Development Studios AI Self-Service Agents Communications Plaform as a Service (CPaaS) / APIs Consumer CX Views / Index Contact Center as a Service (CCaaS) Contact Center Platforms CRM / CDP Customer Advocacy / Loyalty / Value CX Analytics CX Assurance CX Training CX Vision & Leadership Interaction Analytics Interaction Channels Knowledge Management KPIs Marketing Technology Orchestration Proactive Outreach ROI Models Security and Compliance (CX) Voice of the Customer Workforce Engagement Management (WEM) Workforce Optimization

Workplace Collaboration

All – Workplace Collaboration 911 and Emergency Response Administration and Performance Management AI Copilots and Virtual Assistants Connected Workspace Employee Experience Enterprise Session Border Controllers (eSBC) Hybrid Work Microsoft Teams PBX Phones and Headsets Security and Compliance SIP Trunking & PSTN Team Collaboration Unified Communications Unified Communications as a Service (UCaaS) Video Conferencing Workspace Management

Content type

Blog Business Value Analysis E-Book Infographic MetriCast Forecast & Market Shares MetriCast Market Analysis MetriCast Study MetriNote MetriRank Report MetriSight Video MetriStar Award Report Newsletter Press Releases Research Report Research Study Summary Report Webinars

Industries

Financial Services Healthcare Other Retail

Authors

Beth Schultz Diane Myers Ellyn Waleski Irwin Lazar Layne Haaksma Matt Craig Robin Gareiss

Access level

Complimentary Content MetriCast Research Advisory Service (RAS)

Search result (1622)

Sort by:

Southlight Services Brings Google Voice Carrier Link to SMBs

MetriNote

Workplace Collaboration

Press Release – Zoom Captures Top Ranking in Metrigy’s 2026 Ranking of UCaaS + CCaaS Providers

October 13, 2026

…

apply

Become a Client

Access Metrics-driven strategic guidance to make informed decisions

become a client

Showing 257–272 of 795 results

Generative AI Search: Building a Foundation for CX
$495.00 Add to cart
Generative AI’s Role in Rapid Advancement of CX
$495.00 Add to cart
Getting Return to Office Right
$495.00 Add to cart
Getting Smart About Knowledge Management for CX
$495.00 Add to cart
Getting Smarter About Proactive Outreach for CX
$495.00 Add to cart
Google Aims at Agentic Enterprise with Slew of New Products
$0.00 Add to cart
GoTo Connect CX Complete Unifies AI, CX for SMBs
$0.00 Add to cart
Guided CX
$1,995.00 Add to cart
Heading into the Future with CPaaS
$495.00 Add to cart
Healthcare: More Touchpoints, Higher Stakes
$495.00 Add to cart
Hot Desking Market Trends
$495.00 Add to cart
How AI Agents Will Drive Collaboration ROI
$495.00 Add to cart
How AI Can Uplevel Your Voice-of-the-Customer Program
$1,995.00 Add to cart
How Healthcare Differentiates on Core AI Practices
$495.00 Add to cart
How Human-Focused, Functional AI Improves the Patient Experience
$495.00 Add to cart
How Small and Midsize Companies Benefit from Cloud Communications
$495.00 Add to cart

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of artificial intelligence, customer experience, and workplace collaboration—along with several related technologies, including knowledge management, security, and workforce engagement management. Metrigy conducts research with business leaders, consumers, and technology vendors. Our analysts deliver strategic guidance and informative content, backed by primary research metrics, indexes, and analysis, for technology providers and enterprise organizations.

Subscribe to Our Newsletter

Email Address *

Please do not fill in this field.

Get in touch

Become a Client
Contact Client Services
Participate in Research
Phone: +1 877-638-7449

Useful links

Resources

Metrigy Blog
Infographics
MetriNotes
MetriSight Podcast
Webinars
Press Releases
Newsletter

Social

X
Facebook
Linkedin
Bluesky
Threads

Can't find what you're looking for?

AI assistant

How Can I Help You?

Tell me about your services

How can I set up a research briefing

How can I submit a research inquiry

How can I search your research library

Manage Consent

To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.

Functional Functional Always active

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics Statistics

The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Manage options
Manage services
Manage {vendor_count} vendors
Read more about these purposes

View preferences

{title}
{title}
{title}

Search result (1622)

Southlight Services Brings Google Voice Carrier Link to SMBs

Cisco Revamps Webex, Adds Hardware, Integrations, and an AI Harness

The AI Consumer Experience Index 3Q 2026 – In-Depth Report

The AI Consumer Experience 3Q 2026 – Summary Report

Why Hybrid Systems Work for Connecting CX Agents to Knowledge

Trust is the Product

CCaaS & Contact Center Platforms Market Share & Forecast Report: 2Q26

CRM Quarterly Market Share & Forecast Report: 2Q26

CPaaS Quarterly Market Share & Forecast Report: 2Q26

Salesforce Announces AIforce, Claudeforce

Logitech Introduces New Video Bar and Audio Innovations

Press Release – Zoom Captures Top Ranking in Metrigy’s 2026 Ranking of UCaaS + CCaaS Providers

Become a Client

Generative AI Search: Building a Foundation for CX

Generative AI’s Role in Rapid Advancement of CX

Getting Return to Office Right

Getting Smart About Knowledge Management for CX

Getting Smarter About Proactive Outreach for CX

Google Aims at Agentic Enterprise with Slew of New Products

GoTo Connect CX Complete Unifies AI, CX for SMBs

Guided CX

Heading into the Future with CPaaS

Healthcare: More Touchpoints, Higher Stakes

Hot Desking Market Trends

How AI Agents Will Drive Collaboration ROI

How AI Can Uplevel Your Voice-of-the-Customer Program

How Healthcare Differentiates on Core AI Practices

How Human-Focused, Functional AI Improves the Patient Experience

How Small and Midsize Companies Benefit from Cloud Communications

AI assistant

How Can I Help You?