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Artificial Intelligence

All – Artificial Intelligence Agentic AI AI Business Use Cases AI Consumer Adoption, Usage, and Views AI Ethics Assurance, Governance, Security, and Compliance Conversation Analytics Conversational AI Customer Data and Privacy Protection Data Stores Digital Twinning / Virtual Assistants Generative AI LLMs NLP/NLU Organizational Strategy Transcription / Translation Workflow Automation

Customer Experience

All – Customer Experience AI Agent Assist / Copilots AI Development Studios AI Self-Service Agents Communications Plaform as a Service (CPaaS) / APIs Consumer CX Views / Index Contact Center as a Service (CCaaS) Contact Center Platforms CRM / CDP Customer Advocacy / Loyalty / Value CX Analytics CX Assurance CX Training CX Vision & Leadership Interaction Analytics Interaction Channels Knowledge Management KPIs Marketing Technology Orchestration Proactive Outreach ROI Models Security and Compliance (CX) Voice of the Customer Workforce Engagement Management (WEM) Workforce Optimization

Workplace Collaboration

All – Workplace Collaboration 911 and Emergency Response Administration and Performance Management AI Copilots and Virtual Assistants Connected Workspace Employee Experience Enterprise Session Border Controllers (eSBC) Hybrid Work Microsoft Teams PBX Phones and Headsets Security and Compliance SIP Trunking & PSTN Team Collaboration Unified Communications Unified Communications as a Service (UCaaS) Video Conferencing Workspace Management

Content type

Blog Business Value Analysis E-Book Infographic MetriCast Forecast & Market Shares MetriCast Market Analysis MetriCast Study MetriNote MetriRank Report MetriSight Video MetriStar Award Report Newsletter Press Releases Research Report Research Study Summary Report Webinars

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Financial Services Healthcare Other Retail

Authors

Beth Schultz Diane Myers Ellyn Waleski Irwin Lazar Layne Haaksma Matt Craig Robin Gareiss

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Complimentary Content MetriCast Research Advisory Service (RAS)

Search result (1651)

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Measuring Engagement, or Just Attendance? Successful Organizations Ask Their Employees

Blog

Workplace Collaboration

Measuring Engagement, or Just Attendance? Successful Organizations Ask Their Employees

November 10, 2026

UCaaS Biannual Market Share & Forecast Analysis: 1H26

MetriCast Market Analysis

Workplace Collaboration

Detect and Stop Deepfake Calls With an AI-Driven Solution Delivered From the Core of Your Network

November 4, 2026

IP Desk Phones Biannual Forecast Analysis: 1H26

MetriCast Market Analysis

Workplace Collaboration

IP Desk Phones Biannual Forecast Analysis: 1H26

November 4, 2026

PBX & UC Quarterly Market Share & Forecast Report: 2Q26

MetriCast Market Analysis

Workplace Collaboration

PBX & UC Quarterly Market Share & Forecast Report: 2Q26

November 4, 2026

eSBC Quarterly Market Share & Forecast Report: 2Q26

MetriCast Market Analysis

Workplace Collaboration

eSBC Quarterly Market Share & Forecast Report: 2Q26

November 4, 2026

CISOs and UC Teams: Join Forces Against Vishing Attacks

Blog

Artificial Intelligence

CISOs and UC Teams: Join Forces Against Vishing Attacks

November 3, 2026

Lumen Addresses AI, Quantum, Security Needs

MetriNote

Artificial Intelligence

Lumen Addresses AI, Quantum, Security Needs

November 3, 2026

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Showing 129–144 of 811 results

ASAPP Advances Automated Customer Service with Multi-Agent Suite
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Assuring Success for Microsoft Teams Rooms
$495.00 Add to cart
Benefits of Customizable Cloud Voice Services
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Best Practices for Enabling Secure External Collaboration
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Better Together: Why Unified Communications and Contact Center Drive Improved Business Outcomes
$1,995.00 Add to cart
Boosting the Connection Between Collaboration and Employee Experience
$495.00 Add to cart
Bringing Calling and Contact Center to Microsoft Teams
$495.00 Add to cart
Building the Business Case for Security-First Voice Enablement
$495.00 Add to cart
Building the Business Case for Security-First Voice Enablement
$495.00 Add to cart
Building Trust in Government via CX Excellence
$495.00 Add to cart
Buying Strategies for Communications Services
$6,500.00 Add to cart
BYOC: Putting Security Front and Center
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BYOC: State of Adoption in the Contact Center
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CCaaS & Contact Center Platforms Market Share & Forecast Report: 1Q26
$6,000.00 Add to cart
CCaaS & Contact Center Platforms Market Share & Forecast Report: 2Q26
$6,000.00 Add to cart
CCaaS & Contact Center Platforms Quarterly Market Share & Forecast Report: 2025 & 4Q25
$6,000.00 Add to cart

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of artificial intelligence, customer experience, and workplace collaboration—along with several related technologies, including knowledge management, security, and workforce engagement management. Metrigy conducts research with business leaders, consumers, and technology vendors. Our analysts deliver strategic guidance and informative content, backed by primary research metrics, indexes, and analysis, for technology providers and enterprise organizations.

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Search result (1651)

Measuring Engagement, or Just Attendance? Successful Organizations Ask Their Employees

UCaaS Biannual Market Share & Forecast Analysis: 1H26

The Hybrid Scorecard: Work Policies & Required Office Days

Microsoft Brings Agentic AI to Existing Contact Centers With CCI

Buyers Are Going Direct—So Why Do Partners Still Win Two-Thirds of the Value?

Core Enterprise CX and WC Markets See Near-Term Growth

Detect and Stop Deepfake Calls With an AI-Driven Solution Delivered From the Core of Your Network

IP Desk Phones Biannual Forecast Analysis: 1H26

PBX & UC Quarterly Market Share & Forecast Report: 2Q26

eSBC Quarterly Market Share & Forecast Report: 2Q26

CISOs and UC Teams: Join Forces Against Vishing Attacks

Lumen Addresses AI, Quantum, Security Needs

Become a Client

ASAPP Advances Automated Customer Service with Multi-Agent Suite

Assuring Success for Microsoft Teams Rooms

Benefits of Customizable Cloud Voice Services

Best Practices for Enabling Secure External Collaboration

Better Together: Why Unified Communications and Contact Center Drive Improved Business Outcomes

Boosting the Connection Between Collaboration and Employee Experience

Bringing Calling and Contact Center to Microsoft Teams

Building the Business Case for Security-First Voice Enablement

Building the Business Case for Security-First Voice Enablement

Building Trust in Government via CX Excellence

Buying Strategies for Communications Services

BYOC: Putting Security Front and Center

BYOC: State of Adoption in the Contact Center

CCaaS & Contact Center Platforms Market Share & Forecast Report: 1Q26

CCaaS & Contact Center Platforms Market Share & Forecast Report: 2Q26

CCaaS & Contact Center Platforms Quarterly Market Share & Forecast Report: 2025 & 4Q25

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