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Artificial Intelligence

All – Artificial Intelligence Agentic AI AI Business Use Cases AI Consumer Adoption, Usage, and Views AI Ethics Assurance, Governance, Security, and Compliance Conversation Analytics Conversational AI Customer Data and Privacy Protection Data Stores Digital Twinning / Virtual Assistants Generative AI LLMs NLP/NLU Organizational Strategy Transcription / Translation Workflow Automation

Customer Experience

All – Customer Experience AI Agent Assist / Copilots AI Development Studios AI Self-Service Agents Communications Plaform as a Service (CPaaS) / APIs Consumer CX Views / Index Contact Center as a Service (CCaaS) Contact Center Platforms CRM / CDP Customer Advocacy / Loyalty / Value CX Analytics CX Assurance CX Training CX Vision & Leadership Interaction Analytics Interaction Channels Knowledge Management KPIs Marketing Technology Orchestration Proactive Outreach ROI Models Security and Compliance (CX) Voice of the Customer Workforce Engagement Management (WEM) Workforce Optimization

Workplace Collaboration

All – Workplace Collaboration 911 and Emergency Response Administration and Performance Management AI Copilots and Virtual Assistants Connected Workspace Employee Experience Enterprise Session Border Controllers (eSBC) Hybrid Work Microsoft Teams PBX Phones and Headsets Security and Compliance SIP Trunking & PSTN Team Collaboration Unified Communications Unified Communications as a Service (UCaaS) Video Conferencing Workspace Management

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Blog Business Value Analysis E-Book Infographic MetriCast Forecast & Market Shares MetriCast Market Analysis MetriCast Study MetriNote MetriRank Report MetriSight Video MetriStar Award Report Newsletter Press Releases Research Report Research Study Summary Report Webinars

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Financial Services Healthcare Other Retail

Authors

Beth Schultz Diane Myers Ellyn Waleski Irwin Lazar Layne Haaksma Matt Craig Robin Gareiss

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Complimentary Content MetriCast Research Advisory Service (RAS)

Search result (1618)

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Why Hybrid Systems Work for Connecting CX Agents to Knowledge

Blog

Customer Experience

Press Release – Zoom Captures Top Ranking in Metrigy’s 2026 Ranking of UCaaS + CCaaS Providers

October 13, 2026

Metrigy Forecast & Market Shares – Unified Communications as a Service (UCaaS)

MetriCast Forecast & Market Shares

Workplace Collaboration

Metrigy Forecast & Market Shares – Unified Communications as a Service (UCaaS)

October 12, 2026

AI, Integration, and Price: Why Companies Change How They Buy

Blog

Artificial Intelligence

AI, Integration, and Price: Why Companies Change How They Buy

October 8, 2026

Research Report

Artificial Intelligence

Focus on Trust, Not Technology

October 8, 2026

Metrigy Forecast & Market Shares – On-Prem PBX/UC Platforms

MetriCast Forecast & Market Shares

Workplace Collaboration

Metrigy Forecast & Market Shares – On-Prem PBX/UC Platforms

October 7, 2026

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Managing UC in the Age of Cloud, Hybrid, and Multi-Vendor Deployments
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Measuring the ROI of Generative AI for Collaboration
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Metrigy AI Sentiment and Index: 2Q2026
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Metrigy AI Sentiment and Usage: 3Q 2026
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MetriNote – 8×8 Adds No-Code Multi-Channel Workflow Builder
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MetriNote – 8×8 and Dstny Deliver New Teams Calling Integrations
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MetriNote – 8×8 Announces Agent Workspace, Conversation IQ
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MetriNote – 8×8 Brings Generative AI to Meetings
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MetriNote – 8×8 Launches Operator Connect
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MetriNote – 8×8 Rebrands to Double Down on CX Commitment
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MetriNote – 8×8 Takes Aim at SMS Fraud
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MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
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MetriNote – 8×8 Workforce Management Now Free with Contact Center Packages
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MetriNote – Airtame Attacks Multivendor Video Conference Room Challenges
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MetriNote – Alianza Collaborates with AWS
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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of artificial intelligence, customer experience, and workplace collaboration—along with several related technologies, including knowledge management, security, and workforce engagement management. Metrigy conducts research with business leaders, consumers, and technology vendors. Our analysts deliver strategic guidance and informative content, backed by primary research metrics, indexes, and analysis, for technology providers and enterprise organizations.

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Search result (1618)

Why Hybrid Systems Work for Connecting CX Agents to Knowledge

Trust is the Product

CCaaS & Contact Center Platforms Market Share & Forecast Report: 2Q26

CRM Quarterly Market Share & Forecast Report: 2Q26

CPaaS Quarterly Market Share & Forecast Report: 2Q26

Salesforce Announces AIforce, Claudeforce

Logitech Introduces New Video Bar and Audio Innovations

Press Release – Zoom Captures Top Ranking in Metrigy’s 2026 Ranking of UCaaS + CCaaS Providers

Metrigy Forecast & Market Shares – Unified Communications as a Service (UCaaS)

AI, Integration, and Price: Why Companies Change How They Buy

Focus on Trust, Not Technology

Metrigy Forecast & Market Shares – On-Prem PBX/UC Platforms

Become a Client

Managing UC in the Age of Cloud, Hybrid, and Multi-Vendor Deployments

Measuring the ROI of Generative AI for Collaboration

Membership Product

Metrigy AI Sentiment and Index: 2Q2026

Metrigy AI Sentiment and Usage: 3Q 2026

MetriNote – 8×8 Adds No-Code Multi-Channel Workflow Builder

MetriNote – 8×8 and Dstny Deliver New Teams Calling Integrations

MetriNote – 8×8 Announces Agent Workspace, Conversation IQ

MetriNote – 8×8 Brings Generative AI to Meetings

MetriNote – 8×8 Launches Operator Connect

MetriNote – 8×8 Rebrands to Double Down on CX Commitment

MetriNote – 8×8 Takes Aim at SMS Fraud

MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience

MetriNote – 8×8 Workforce Management Now Free with Contact Center Packages

MetriNote – Airtame Attacks Multivendor Video Conference Room Challenges

MetriNote – Alianza Collaborates with AWS

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