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Artificial Intelligence

All – Artificial Intelligence Agentic AI AI Business Use Cases AI Consumer Adoption, Usage, and Views AI Ethics Assurance, Governance, Security, and Compliance Conversation Analytics Conversational AI Customer Data and Privacy Protection Data Stores Digital Twinning / Virtual Assistants Generative AI LLMs NLP/NLU Organizational Strategy Transcription / Translation Workflow Automation

Customer Experience

All – Customer Experience AI Agent Assist / Copilots AI Development Studios AI Self-Service Agents Communications Plaform as a Service (CPaaS) / APIs Consumer CX Views / Index Contact Center as a Service (CCaaS) Contact Center Platforms CRM / CDP Customer Advocacy / Loyalty / Value CX Analytics CX Assurance CX Training CX Vision & Leadership Interaction Analytics Interaction Channels Knowledge Management KPIs Marketing Technology Orchestration Proactive Outreach ROI Models Security and Compliance (CX) Voice of the Customer Workforce Engagement Management (WEM) Workforce Optimization

Workplace Collaboration

All – Workplace Collaboration 911 and Emergency Response Administration and Performance Management AI Copilots and Virtual Assistants Connected Workspace Employee Experience Enterprise Session Border Controllers (eSBC) Hybrid Work Microsoft Teams PBX Phones and Headsets Security and Compliance SIP Trunking & PSTN Team Collaboration Unified Communications Unified Communications as a Service (UCaaS) Video Conferencing Workspace Management

Content type

Blog Business Value Analysis E-Book Infographic MetriCast Forecast & Market Shares MetriCast Market Analysis MetriCast Study MetriNote MetriRank Report MetriSight Video MetriStar Award Report Newsletter Press Releases Research Report Research Study Summary Report Webinars

Industries

Financial Services Healthcare Other Retail

Authors

Beth Schultz Diane Myers Ellyn Waleski Irwin Lazar Layne Haaksma Matt Craig Robin Gareiss

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Complimentary Content MetriCast Research Advisory Service (RAS)

Search result (1613)

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Salesforce Announces AIforce, Claudeforce

MetriNote

Artificial Intelligence

Salesforce Announces AIforce, Claudeforce

October 13, 2026

Logitech Introduces New Video Bar and Audio Innovations

MetriNote

Workplace Collaboration

Logitech Introduces New Video Bar and Audio Innovations

October 13, 2026

Press Release – Zoom Captures Top Ranking in Metrigy’s 2026 Ranking of UCaaS + CCaaS Providers

Press Releases

Artificial Intelligence

Press Release – Zoom Captures Top Ranking in Metrigy’s 2026 Ranking of UCaaS + CCaaS Providers

October 13, 2026

Metrigy Forecast & Market Shares – Unified Communications as a Service (UCaaS)

MetriCast Forecast & Market Shares

Workplace Collaboration

Press Release – Metrigy AI Sentiment Index Climbs Again as Personal and Societal Optimism Diverge

October 2, 2026

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MetriNote – Zoom Announces Conversational Intelligence Offering for Sales Teams
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MetriNote – Zoom Announces Virtual Agent, and Coach for Sales Teams
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MetriNote – Zoom Brings AI To Workvivo
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MetriNote – Zoom Brings Multi-camera AI to Zoom Rooms
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MetriNote – Zoom Delivers AI-First Document Collaboration App
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MetriNote – Zoom Delivers Quantum-Resistant Encryption
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MetriNote – Zoom Eyes Employee Engagement with Workvivo Buy
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MetriNote – Zoom Integrates Employee Listening into Workvivo
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MetriNote – Zoom Introduces a Native ECDN
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MetriNote – Zoom Introduces Collaborative Workspace App, Other Features/Capabilities Across Portfolio
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MetriNote – Zoom Launches Generative AI “Companion”
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MetriNote – Zoom Launches Jumpstart to Accelerate Video App Development
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MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
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MetriNote – Zoom Perspectives 2023
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MetriNote – Zoom Releases App SDK, Adds Bundling Licensing Plan
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MetriNote – Zoom Rounds Out Contact Center Offering
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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of artificial intelligence, customer experience, and workplace collaboration—along with several related technologies, including knowledge management, security, and workforce engagement management. Metrigy conducts research with business leaders, consumers, and technology vendors. Our analysts deliver strategic guidance and informative content, backed by primary research metrics, indexes, and analysis, for technology providers and enterprise organizations.

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Search result (1613)

Salesforce Announces AIforce, Claudeforce

Logitech Introduces New Video Bar and Audio Innovations

Press Release – Zoom Captures Top Ranking in Metrigy’s 2026 Ranking of UCaaS + CCaaS Providers

Metrigy Forecast & Market Shares – Unified Communications as a Service (UCaaS)

AI, Integration, and Price: Why Companies Change How They Buy

Focus on Trust, Not Technology

Metrigy Forecast & Market Shares – On-Prem PBX/UC Platforms

Metrigy Forecast & Market Shares – Enterprise SBC (eSBC)

Metrigy Forecast – SIP Trunking

Metrigy Forecast – IP Desk Phones

Buying Strategies for Communications Services

Press Release – Metrigy AI Sentiment Index Climbs Again as Personal and Societal Optimism Diverge

Become a Client

MetriNote – Zoom Announces Conversational Intelligence Offering for Sales Teams

MetriNote – Zoom Announces Virtual Agent, and Coach for Sales Teams

MetriNote – Zoom Brings AI To Workvivo

MetriNote – Zoom Brings Multi-camera AI to Zoom Rooms

MetriNote – Zoom Delivers AI-First Document Collaboration App

MetriNote – Zoom Delivers Quantum-Resistant Encryption

MetriNote – Zoom Eyes Employee Engagement with Workvivo Buy

MetriNote – Zoom Integrates Employee Listening into Workvivo

MetriNote – Zoom Introduces a Native ECDN

MetriNote – Zoom Introduces Collaborative Workspace App, Other Features/Capabilities Across Portfolio

MetriNote – Zoom Launches Generative AI “Companion”

MetriNote – Zoom Launches Jumpstart to Accelerate Video App Development

MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure

MetriNote – Zoom Perspectives 2023

MetriNote – Zoom Releases App SDK, Adds Bundling Licensing Plan

MetriNote – Zoom Rounds Out Contact Center Offering

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