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Artificial Intelligence

All – Artificial Intelligence Agentic AI AI Business Use Cases AI Consumer Adoption, Usage, and Views AI Ethics Assurance, Governance, Security, and Compliance Conversation Analytics Conversational AI Customer Data and Privacy Protection Data Stores Digital Twinning / Virtual Assistants Generative AI LLMs NLP/NLU Organizational Strategy Transcription / Translation Workflow Automation

Customer Experience

All – Customer Experience AI Agent Assist / Copilots AI Development Studios AI Self-Service Agents Communications Plaform as a Service (CPaaS) / APIs Consumer CX Views / Index Contact Center as a Service (CCaaS) Contact Center Platforms CRM / CDP Customer Advocacy / Loyalty / Value CX Analytics CX Assurance CX Training CX Vision & Leadership Interaction Analytics Interaction Channels Knowledge Management KPIs Marketing Technology Orchestration Proactive Outreach ROI Models Security and Compliance (CX) Voice of the Customer Workforce Engagement Management (WEM) Workforce Optimization

Workplace Collaboration

All – Workplace Collaboration 911 and Emergency Response Administration and Performance Management AI Copilots and Virtual Assistants Connected Workspace Employee Experience Enterprise Session Border Controllers (eSBC) Hybrid Work Microsoft Teams PBX Phones and Headsets Security and Compliance SIP Trunking & PSTN Team Collaboration Unified Communications Unified Communications as a Service (UCaaS) Video Conferencing Workspace Management

Content type

Blog Business Value Analysis E-Book Infographic MetriCast Forecast & Market Shares MetriCast Market Analysis MetriCast Study MetriNote MetriRank Report MetriSight Video MetriStar Award Report Newsletter Press Releases Research Report Research Study Summary Report Webinars

Industries

Financial Services Healthcare Other Retail

Authors

Beth Schultz Diane Myers Ellyn Waleski Irwin Lazar Layne Haaksma Matt Craig Robin Gareiss

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Complimentary Content MetriCast Research Advisory Service (RAS)

Search result (1621)

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Cisco Revamps Webex, Adds Hardware, Integrations, and an AI Harness

MetriNote

Artificial Intelligence

Press Release – Zoom Captures Top Ranking in Metrigy’s 2026 Ranking of UCaaS + CCaaS Providers

October 13, 2026

Metrigy Forecast & Market Shares – Unified Communications as a Service (UCaaS)

MetriCast Forecast & Market Shares

Workplace Collaboration

Metrigy Forecast & Market Shares – Unified Communications as a Service (UCaaS)

October 12, 2026

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MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
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MetriNote – Zoom Perspectives 2023
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MetriNote – Zoom Releases App SDK, Adds Bundling Licensing Plan
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MetriNote – Zoom Rounds Out Contact Center Offering
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MetriNote – Zoom Touts Agentic AI Capabilities for Workplace and CX Use
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MetriNote – Zoom, Genesys Expand Voice Calling Partnership
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Microsoft Brings Clarity to its 365 AI Vision
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Microsoft Teams & Telephony
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Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers
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Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
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Microsoft Teams in the Contact Center
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Microsoft Unifies Human and AI Workforce Management in Dynamics 365
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Microsoft Unify Model for Teams-Contact Center Integration: What Buyers Need to Know
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Miro Aims to Integrate AI and Team Workspaces
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New 8×8 Pulse Aims to Boost Conversational Intelligence
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New Microsoft Tool Accelerates Migration to Dynamics 365
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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of artificial intelligence, customer experience, and workplace collaboration—along with several related technologies, including knowledge management, security, and workforce engagement management. Metrigy conducts research with business leaders, consumers, and technology vendors. Our analysts deliver strategic guidance and informative content, backed by primary research metrics, indexes, and analysis, for technology providers and enterprise organizations.

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Search result (1621)

Cisco Revamps Webex, Adds Hardware, Integrations, and an AI Harness

The AI Consumer Experience Index 3Q 2026 – In-Depth Report

The AI Consumer Experience 3Q 2026 – Summary Report

Why Hybrid Systems Work for Connecting CX Agents to Knowledge

Trust is the Product

CCaaS & Contact Center Platforms Market Share & Forecast Report: 2Q26

CRM Quarterly Market Share & Forecast Report: 2Q26

CPaaS Quarterly Market Share & Forecast Report: 2Q26

Salesforce Announces AIforce, Claudeforce

Logitech Introduces New Video Bar and Audio Innovations

Press Release – Zoom Captures Top Ranking in Metrigy’s 2026 Ranking of UCaaS + CCaaS Providers

Metrigy Forecast & Market Shares – Unified Communications as a Service (UCaaS)

Become a Client

MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure

MetriNote – Zoom Perspectives 2023

MetriNote – Zoom Releases App SDK, Adds Bundling Licensing Plan

MetriNote – Zoom Rounds Out Contact Center Offering

MetriNote – Zoom Touts Agentic AI Capabilities for Workplace and CX Use

MetriNote – Zoom, Genesys Expand Voice Calling Partnership

Microsoft Brings Clarity to its 365 AI Vision

Microsoft Teams & Telephony

Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers

Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers

Microsoft Teams in the Contact Center

Microsoft Unifies Human and AI Workforce Management in Dynamics 365

Microsoft Unify Model for Teams-Contact Center Integration: What Buyers Need to Know

Miro Aims to Integrate AI and Team Workspaces

New 8×8 Pulse Aims to Boost Conversational Intelligence

New Microsoft Tool Accelerates Migration to Dynamics 365

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