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Artificial Intelligence

All – Artificial Intelligence Agentic AI AI Business Use Cases AI Consumer Adoption, Usage, and Views AI Ethics Assurance, Governance, Security, and Compliance Conversation Analytics Conversational AI Customer Data and Privacy Protection Data Stores Digital Twinning / Virtual Assistants Generative AI LLMs NLP/NLU Organizational Strategy Transcription / Translation Workflow Automation

Customer Experience

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Workplace Collaboration

All – Workplace Collaboration 911 and Emergency Response Administration and Performance Management AI Copilots and Virtual Assistants Connected Workspace Employee Experience Enterprise Session Border Controllers (eSBC) Hybrid Work Microsoft Teams PBX Phones and Headsets Security and Compliance SIP Trunking & PSTN Team Collaboration Unified Communications Unified Communications as a Service (UCaaS) Video Conferencing Workspace Management

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Beth Schultz Diane Myers Ellyn Waleski Irwin Lazar Layne Haaksma Matt Craig Robin Gareiss

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Search result (1646)

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Core Enterprise CX and WC Markets See Near-Term Growth

Blog

Customer Experience

Core Enterprise CX and WC Markets See Near-Term Growth

November 4, 2026

Detect and Stop Deepfake Calls With an AI-Driven Solution Delivered From the Core of Your Network

Blog

Artificial Intelligence

Detect and Stop Deepfake Calls With an AI-Driven Solution Delivered From the Core of Your Network

November 4, 2026

IP Desk Phones Biannual Forecast Analysis: 1H26

MetriCast Market Analysis

Workplace Collaboration

Press Release – AI Moves Into the Mainstream of Workplace Collaboration as Agentic AI Arrives Fast, Metrigy Research Study Finds

November 3, 2026

RingCentral Unifies AI, Human Agent Management in RingCX

MetriNote

Artificial Intelligence

RingCentral Unifies AI, Human Agent Management in RingCX

November 3, 2026

Upcoming Webinar – Contextual AI: The Next Wave of AI that’s Vital to Successful CX

Webinars

Artificial Intelligence

Upcoming Webinar – Contextual AI: The Next Wave of AI that’s Vital to Successful CX

November 3, 2026

MetriSight Ep.100 – UCaaS + CCaaS MetriRank 2026

MetriSight Video

Customer Experience

MetriSight Ep.100 – UCaaS + CCaaS MetriRank 2026

October 30, 2026

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MetriNote – Zoom Delivers Quantum-Resistant Encryption
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MetriNote – Zoom Eyes Employee Engagement with Workvivo Buy
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MetriNote – Zoom Integrates Employee Listening into Workvivo
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MetriNote – Zoom Introduces a Native ECDN
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MetriNote – Zoom Introduces Collaborative Workspace App, Other Features/Capabilities Across Portfolio
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MetriNote – Zoom Launches Generative AI “Companion”
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MetriNote – Zoom Launches Jumpstart to Accelerate Video App Development
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MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
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MetriNote – Zoom Perspectives 2023
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MetriNote – Zoom Releases App SDK, Adds Bundling Licensing Plan
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MetriNote – Zoom Rounds Out Contact Center Offering
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MetriNote – Zoom Touts Agentic AI Capabilities for Workplace and CX Use
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MetriNote – Zoom, Genesys Expand Voice Calling Partnership
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Microsoft Brings Clarity to its 365 AI Vision
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Microsoft Teams & Telephony
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Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers
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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of artificial intelligence, customer experience, and workplace collaboration—along with several related technologies, including knowledge management, security, and workforce engagement management. Metrigy conducts research with business leaders, consumers, and technology vendors. Our analysts deliver strategic guidance and informative content, backed by primary research metrics, indexes, and analysis, for technology providers and enterprise organizations.

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Search result (1646)

Core Enterprise CX and WC Markets See Near-Term Growth

Detect and Stop Deepfake Calls With an AI-Driven Solution Delivered From the Core of Your Network

IP Desk Phones Biannual Forecast Analysis: 1H26

PBX & UC Quarterly Market Share & Forecast Report: 2Q26

eSBC Quarterly Market Share & Forecast Report: 2Q26

CISOs and UC Teams: Join Forces Against Vishing Attacks

Lumen Addresses AI, Quantum, Security Needs

AI Coaching Closes the Gap Between Best and Worst Agents

Press Release – AI Moves Into the Mainstream of Workplace Collaboration as Agentic AI Arrives Fast, Metrigy Research Study Finds

RingCentral Unifies AI, Human Agent Management in RingCX

Upcoming Webinar – Contextual AI: The Next Wave of AI that’s Vital to Successful CX

MetriSight Ep.100 – UCaaS + CCaaS MetriRank 2026

Become a Client

MetriNote – Zoom Delivers Quantum-Resistant Encryption

MetriNote – Zoom Eyes Employee Engagement with Workvivo Buy

MetriNote – Zoom Integrates Employee Listening into Workvivo

MetriNote – Zoom Introduces a Native ECDN

MetriNote – Zoom Introduces Collaborative Workspace App, Other Features/Capabilities Across Portfolio

MetriNote – Zoom Launches Generative AI “Companion”

MetriNote – Zoom Launches Jumpstart to Accelerate Video App Development

MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure

MetriNote – Zoom Perspectives 2023

MetriNote – Zoom Releases App SDK, Adds Bundling Licensing Plan

MetriNote – Zoom Rounds Out Contact Center Offering

MetriNote – Zoom Touts Agentic AI Capabilities for Workplace and CX Use

MetriNote – Zoom, Genesys Expand Voice Calling Partnership

Microsoft Brings Clarity to its 365 AI Vision

Microsoft Teams & Telephony

Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers

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